Requirements

 

• 2-5 years of experience in large-scale helpdesk departments or technical support for complex software products.

• Independent, responsible result driven team player with ability to research, diagnose and resolve technical issues while paying high atteṇtion to d̦etail.

• The ability to work under pressure, meet deadlines and prioritise workload.

• Strong knowledge of computer systems, networking and security  (TCP/IP, DNS and DHCP, Firewalls).

• Knowledge in VoIP technology and call center applications is a plus.

• Hands-on experience with Network Firewalls and connectivity Troubleshooting is a plus.

• Proficient in Windows, Mac, and Linux.

• Experience in working with international customers.

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Responsibilities

 

• Resolve customer’s software and networking technical issues.

• Provide support, including procedural documentation and relevant reports.

• Follow diagrams and written instructions to repair a fault or set up a system.

• Support the roll-out of new versions of a product including QA testing.

• Lead trainings for end-users, set up new user accounts and profiles and deal with connectivity issues.

• Prioritise and manage multiple open tickets simultaneously and close them within agreed time limits.

• Rapidly establish good working relationships with customers, support team and software developers.

• It may also be necessary to travel to our international clients worldwide and work on-site several times a year.

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Location

Tampa, FL, US

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